To best anticipate and develop service delivery processes and procedures to address them managers must consider the needs of their
A) property owners.
B) guests.
C) supervisors.
D) vendors.

Question

Quizplus · Accepted Answer

Service delivery processes and procedures are meant to cater to the needs of the guests, who are the main customers of the business in the hospitality industry. While property owners, supervisors, and vendors are important stakeholders, their needs are secondary to those of the guests. Therefore, the best choice for anticipating and developing service delivery processes and procedures is to consider the needs of the guests.

To Best Anticipate and Develop Service Delivery Processes and Procedures