Which is the initial step hotel managers take in developing and implementing a quality service system in a hotel?
A) Train and empower staff
B) Implement revised systems
C) Consider the guest being served
D) Develop procedures to deliver what guests desire

Question

Quizplus · Accepted Answer

Considering the guest being served is the initial step in developing and implementing a quality service system in a hotel. This involves identifying the needs and expectations of the target market and designing services that align with those needs and expectations. Once the target market is understood, the hotel can then develop procedures, train and empower staff, and implement revised systems to deliver what guests desire.

Which Is the Initial Step Hotel Managers Take in Developing