A goal of no guest-related complaints established after guest service processes are implemented is referred to as
A) positive reinforcement.
B) zero defects.
C) a mission statement.
D) corporate culture.

Question

Quizplus · Accepted Answer

The goal of no guest-related complaints is an example of a zero defects approach, which aims to eliminate all errors or defects in a process or product. Positive reinforcement refers to providing rewards or recognition for positive behavior, a mission statement is a statement of an organization's purpose or values, and corporate culture refers to the shared values and practices of an organization. While these concepts may also be important in guest service processes, they do not specifically address the goal of zero defects.

A Goal of No Guest-Related Complaints Established After Guest Service