"Active listening" requires the salesperson to actively plan responses while the customer talks,rather than listen.

Question

Quizplus · Accepted Answer

Active listening actually requires the salesperson to focus on understanding and comprehending the customer's words and needs, without interrupting or planning responses while they speak. The goal is to fully understand the customer's perspective before providing any responses or solutions.

"Active Listening" Requires the Salesperson to Actively Plan Responses While