Instead of describing the product, the salesperson was nodding her head and using expressions like, "Really?" "Uh-huh," and "That's interesting." The salesperson is:
A)trying to find the appropriate time to close the sale.
B)dealing with customer objections.
C)engaging in active listening.
D)watching for nonverbal communication to see if the customer really meant what he was saying.
E)encouraging active speaking.

Question

Quizplus · Accepted Answer

The salesperson is engaging in active listening by nodding and expressing interest in what the customer is saying. This helps to build rapport and trust with the customer and can lead to a successful sale.

Instead of Describing the Product, the Salesperson Was Nodding Her