Which of the following statements about active listening is FALSE?
A)Paraphrasing what a prospect says is fine, but never repeat things word for word.
B)The salesperson should listen to the customer's words from the customer's point of view.
C)Additional questions can give the salesperson a more complete understanding of what the prospect is trying to communicate.
D)Tolerating silence gives the customer time to think.
E)Summarizing provides both the salesperson and the customer with an overview of what has been said.

Question

Quizplus · Accepted Answer

This statement is false because repeating things word for word, also known as reflective listening, is a valid active listening technique. It can show the customer that the salesperson is paying attention and help clarify misunderstandings.

Which of the Following Statements About Active Listening Is FALSE