As Betty progresses through her sales presentation, she notices the customer begins to blink his/her eyes rapidly, almost once per second. Betty:
A)becomes excited since that is a sign of interest by the customer.
B)becomes concerned because that is a sign the customer is stressed.
C)becomes excited because it indicates the customer is ready to close the deal.
D)becomes concerned because it indicates the customer is bored.
E)all of the above

Question

Quizplus · Accepted Answer

Rapid blinking usually indicates stress or discomfort, which could mean that the customer is feeling overwhelmed or uncertain about the product being presented. Betty should take note of this and try to address any concerns or questions the customer may have to alleviate their stress. Becoming excited or assuming the customer is ready to close the deal would be premature and could negatively impact the sales process.

As Betty Progresses Through Her Sales Presentation, She Notices the Customer