Customer service reps:
A)are outside salespeople who are not concerned with setting up long-term relationships with their customers.
B)often cross-sell, upgrade, and seek reorders.
C)are salespeople who actually do the sales presentations for key account buyers.
D)are in-bound salespeople who handle customer concerns.
E)are telemarketers who work with field salespeople.

Question

Quizplus · Accepted Answer

Customer service reps are responsible for handling customer concerns and inquiries, so they are typically in-bound salespeople who work to resolve issues and maintain positive relationships with customers. They may also cross-sell or seek reorders to further support customer needs, but their primary focus is on addressing customer concerns. Therefore, option D is the best choice.

Customer Service Reps