The alignment of all of an organization's functions to focus on the customer is called

Question

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Customer focus means aligning all functions and processes of an organization towards understanding and meeting the needs and expectations of the customer. This includes marketing, product development, sales, customer service, and any other functions that may impact customer satisfaction. The other options (A, C, D, E) are important components of a customer-focused strategy, but none of them capture the full scope of the concept.

The Alignment of All of an Organization's Functions to Focus