Throughout a customer-focused organization, there is
A) a commitment to research and development.
B) a transaction-oriented philosophy.
C) an emphasis on new product development.
D) a strong knowledge of market and competitive trends.
E) a clear and shared understanding of the customer.

Question

Quizplus · Accepted Answer

A customer-focused organization must have a clear and shared understanding of the customer in order to make informed decisions about their products and services. This understanding can come from market research, customer feedback, and a focused approach to meeting customer needs. Options A, C, and D are also important for a successful organization, but they are not necessarily specific to a customer-focused approach. Option B, a transaction-oriented philosophy, is not compatible with a true customer focus since it prioritizes short-term sales over long-term customer satisfaction.

Throughout a Customer-Focused Organization, There Is