In a customer-centric company, customer relations is the responsibility of
A) the marketing department.
B) the sales department.
C) the customer service department.
D) the call centre.
E) all employees.

Question

Quizplus · Accepted Answer

In a customer-centric company, every employee must take responsibility for ensuring that the customer has a positive experience. This means that not only the customer service department, but all departments - including marketing, sales, and the call centre - must work together to enhance the customer experience. Therefore, the best choice is E - all employees.

In a Customer-Centric Company, Customer Relations Is the Responsibility of