An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called

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Total Quality Management (TQM) is an integrative approach to management that focuses on providing high-quality goods and services to customers. TQM involves the use of various tools and techniques, such as statistical process control, continuous improvement, and employee involvement, to ensure that quality is built into every aspect of the organization's operations. TQM also emphasizes the need to satisfy customer needs and expectations, which can lead to increased customer loyalty and retention. Just-in-time control, customer relationship management, time-based competition, and ISO 9001 are all related concepts, but they do not fully capture the breadth and depth of TQM.

An Integrative Approach to Management That Supports the Attainment of Customer