One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects in an approach called

Question

Quizplus · Accepted Answer

The introduction of statistical tools to analyze the causes of product defects is the foundation of Six Sigma Quality, which is an approach to total quality management aimed at achieving near-perfect results by minimizing the number of defects to less than 3.4 per million opportunities. The other options, Total Quality Integration (B), ISO 9001 (C), Kaisan (D), and Kanban (E), do not specifically involve the use of statistical tools to analyze product defects.

One of the Most Important Contributors to Total Quality Management