The five-by-eight inch card with one rule on it-"Use good judgment in all situations"-that employees at Nordstrom receive as the employee handbook tells the employees a great deal about their company's

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The rule on the card about using good judgment in all situations reflects Nordstrom's organizational culture, which emphasizes exceptional customer service and empowering employees to make decisions on behalf of the customer. This ethos of customer service and employee empowerment is highly valued and celebrated within the company, and is a defining feature of Nordstrom's culture.

The Five-By-Eight Inch Card with One Rule on It-"Use Good