Question 1

The set of important assumptions about the organization and its goals and practices that members of the company share is called

Accepted Answer

The set of important assumptions about the organization and its goals and practices that members of the company share is called the organization culture. This refers to the shared values, beliefs, behaviors, and practices that shape the way people work and interact within a company. The culture of an organization can have a significant impact on its success, as it shapes everything from employee morale to customer satisfaction.

Question 2

As environmental uncertainty increases,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods explaining when and why each would be used.

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Question 3

List actions and attitudes that mean excellent customer service.Illustrate each from your own experiences as either a customer or a service provider.

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Question 4

Differentiate between unattractive and attractive competitive environments,using Porter's Model of the competitive environment and give an example for each situation.

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Question 5

Summarize the four different approaches that organizations can take in adapting to environmental uncertainty.

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Question 6

To respond to their environment,managers and companies have a number of options,which can be grouped into three categories.Describe each category.

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Question 7

If an organization's culture is internally oriented,flexible and tends to be based on the values and norms associated with affiliation,it could best be described as a _______ type of culture.

Accepted Answer

A group culture is internally oriented and values affiliation and flexibility. This type of culture emphasizes teamwork and collaboration and often seeks consensus and harmony within the organization.

Question 8

The two dimensions upon which the competing-values model of culture is defined are

Accepted Answer

The two dimensions of the competing-values model of culture are flexibility vs. control and internal vs. external focus of the organization. The other options listed do not accurately reflect the dimensions of this model.

Question 9

If an organization's culture is externally oriented and focused on control with its primary objectives as productivity,planning and efficiency,it could best be described as a __________ type of culture.

Accepted Answer

The culture described is one that is externally focused and control-oriented, which aligns with a rational culture. This type of culture emphasizes planning, productivity, and efficiency, which are rational or goal-oriented values.

Question 10

The five-by-eight inch card with one rule on it-"Use good judgment in all situations"-that employees at Nordstrom receive as the employee handbook tells the employees a great deal about their company's

Accepted Answer

The rule on the card about using good judgment in all situations reflects Nordstrom's organizational culture, which emphasizes exceptional customer service and empowering employees to make decisions on behalf of the customer. This ethos of customer service and employee empowerment is highly valued and celebrated within the company, and is a defining feature of Nordstrom's culture.

Question 11

List the five elements of a firm's macroenvironment and illustrate how each affects the firm.

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Question 12

Immigration patterns influence the management of the U.S.labor force.Discuss.

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Question 13

Which of the following can be a useful clue about an organization's culture?

Accepted Answer

The way people within the organization dress and behave can give important hints about an organization's culture. Dress codes, communication styles, and work habits reflect shared values, beliefs, and norms within the company.

Question 14

Which of the following statements about organizational culture is true?

Accepted Answer

The statement that "who is hired and fired and why indicate the firm's real value and are a clue to the corporate culture" is true. This is because hiring and firing decisions are typically based on the organization's values and priorities, which are ultimately reflected in the corporate culture.

Question 15

It was recently announced that Animal Organics was selling off its pork division in order to realign itself more competitively in the marketing of its other products.This is an example of managing the task environment through

Accepted Answer

Divestiture is the process of selling off a business unit or division in order to realign the organization more competitively. In this case, Animal Organics is selling off its pork division to focus on marketing its other products, which shows managing the task environment through divestiture.

Question 16

Provide an example and explanation of a social trend's effect upon the management of a specific organization.

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Question 17

A(n)__________ culture is one in which everyone understands and believes in the firm's goals,priorities,and practices.

Accepted Answer

A strong culture is one in which everyone understands and believes in the firm's goals, priorities, and practices. This type of culture typically results in higher employee morale, job satisfaction, and commitment, as well as better organizational performance. In contrast, a weak culture is one in which employees have little understanding of or attachment to the firm's values and goals, which can lead to low motivation and performance. Formal and informal cultures refer more to the types of norms and behaviors that are accepted in the workplace, while influential culture is not a commonly used term in organizational culture literature.

Question 18

Which of the following approaches is effective for top management to use to manage the positive corporate culture effectively?

Accepted Answer

Hiring and promoting employees based on the organization's corporate values is an effective approach for top management to manage the positive corporate culture effectively. This ensures that the employees hired and promoted align with the values and goals of the organization, leading to a stronger and more cohesive culture. The other options are not effective or even detrimental, as executives should pay attention to all aspects of the organization, strive towards the company's lofty visions, and make choices that align with the company's values, not just profit.

Question 19

One firm buying another is called a(n)

Accepted Answer

An acquisition involves one firm buying another one.

Question 20

Describe the five forces in Porter's Model for competitive analysis.

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Quiz 2: The External Environment and Organizational Culture