Question 1

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment.Provide a brief example.

Accepted Answer

Even among non-management staff,empowerment extends to decisions and activities traditionally handled by managers.Employees might be responsible for such tasks as purchasing supplies,making hiring decisions,scheduling production or work hours,overseeing the safety program,and granting pay increases.This can be an especially powerful tool in many healthcare environments.At Lebanon Valley Brethren Home,a long-term care facility in Pennsylvania,workers at all levels are empowered to do whatever it takes to improve the quality of their elderly residents' lives.Caregivers are responsible for the overall management of their households,including meals and housekeeping.They make decisions for individual residents ranging from sleep schedules to room lighting.

Question 2

MATCHING
Complete the following using the terms listed.
-_____ a message means that the sender translates its meaning into understandable terms.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Encoding refers to the process of translating a message's meaning into understandable terms.

Question 3

MATCHING
Complete the following using the terms listed.
-The _____ is an internal channel that informally passes information from unofficial sources.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The grapevine is an internal channel of communication within an organization that informally passes information from unofficial sources.

Question 4

MATCHING
Complete the following using the terms listed.
-During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The norming stage is when team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

Question 5

MATCHING
Complete the following using the terms listed.
-_____ represents the variances in ability,experience,personality,or any other factor on a team.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Team diversity represents the variances in ability, experience, personality, or any other factor on a team.

Question 6

MATCHING
Complete the following using the terms listed.
-A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

A cross-functional team is made up of individuals from different functional backgrounds and skill sets who work together towards a common goal.

Question 7

MATCHING
Complete the following using the terms listed.
-_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Affective conflict refers to emotional reactions during a disagreement, as opposed to cognitive conflict, which is a difference in opinion or perspective.

Question 8

MATCHING
Complete the following using the terms listed.
-The skill of receiving a message and interpreting its genuine meaning is _____.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The skill of receiving a message and interpreting its genuine meaning is listening.

Question 9

MATCHING
Complete the following using the terms listed.
-The meaningful exchange of information through messages is called _____.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The meaningful exchange of information through messages is referred to as communication.

Question 10

MATCHING
Complete the following using the terms listed.
-_____ is the extent to which team members are attracted to the team and motivated to remain part of it.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Team cohesiveness refers to the extent to which team members are attracted to the team and motivated to remain part of it.

Question 11

MATCHING
Complete the following using the terms listed.
-________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

A virtual team is a group of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Question 12

MATCHING
Complete the following using the terms listed.
-Standards of conduct shared by team members that guide their behavior are called _____.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Team norms are the standards of conduct shared by team members that guide their behavior.

Question 13

Define cross-functional teams and explain the emphasis on communication.

Accepted Answer

The answer of Define cross-functional teams and explain the emphasis...

Question 14

MATCHING
Complete the following using the terms listed.
-_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Cognitive conflict is the type of conflict that focuses on problem-related differences of opinion, which can lead to better decision making and team performance.

Question 15

MATCHING
Complete the following using the terms listed.
-_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The answer of MATCHING
Complete the following using the terms listed.
-_____...

Question 16

Explain the key differences between employee stock ownership plans and employee stock option plans.

Accepted Answer

The answer of Explain the key differences between employee stock...

Question 17

MATCHING
Complete the following using the terms listed.
-In a(n)____,communication relies on explicit written and verbal messages.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The answer of MATCHING
Complete the following using the terms listed.
-In...

Question 18

MATCHING
Complete the following using the terms listed.
-During the _____,team members focus on solving problems and accomplishing tasks.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

The performing stage is when team members are focused on solving problems and accomplishing tasks.

Answer: G 
 Encoding is the process of putting thoughts or ideas into a message to communicate with others.

Answer: H 
 A self-managed team is a group of employees who are responsible for managing their own work and decisions.

Answer: L 
 A virtual team is a group of people who work together from different locations, communicating mainly through technology.

Answer: M 
 Cognitive conflict is when team members have different ideas or opinions and engage in constructive debate to find the best solution.

Answer: O 
 Listening is the process of actively receiving and interpreting messages.

Answer: P 
 Communication is the exchange of information, ideas, or thoughts between individuals or groups.

Answer: Q 
 Team cohesiveness refers to the degree of attraction team members have toward one another and the team as a whole.

Question 19

MATCHING
Complete the following using the terms listed.
-A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

A self-managed team is a group of workers who have the authority to make decisions about how they complete their daily tasks.

Question 20

MATCHING
Complete the following using the terms listed.
-_____ is some type of interference during the communication process that influences the transmission of messages and feedback.
A)low-context culture
B)affective conflict
C)performing stage
D)cross-functional team
E)noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Accepted Answer

Noise is any type of interference during the communication process that influences the transmission of messages and feedback.

Quiz 9: Top Performance Through Empowerment, Teamwork, and Communication

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment.Provide a brief example.

MATCHING Complete the following using the terms listed. -_____ a message means that the sender translates its meaning into understandable terms.

MATCHING Complete the following using the terms listed. -The _____ is an internal channel that informally passes information from unofficial sources.

MATCHING Complete the following using the terms listed. -During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

MATCHING Complete the following using the terms listed. -_____ represents the variances in ability,experience,personality,or any other factor on a team.

MATCHING Complete the following using the terms listed. -A(n) _____ is a combination of workers from different functional areas;such as production,marketing,and finance.

MATCHING Complete the following using the terms listed. -_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

MATCHING Complete the following using the terms listed. -The skill of receiving a message and interpreting its genuine meaning is _____.

MATCHING Complete the following using the terms listed. -The meaningful exchange of information through messages is called _____.

MATCHING Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

MATCHING Complete the following using the terms listed. -________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

MATCHING Complete the following using the terms listed. -Standards of conduct shared by team members that guide their behavior are called _____.

Define cross-functional teams and explain the emphasis on communication.

MATCHING Complete the following using the terms listed. -_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

MATCHING Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Explain the key differences between employee stock ownership plans and employee stock option plans.

MATCHING Complete the following using the terms listed. -In a(n) ____,communication relies on explicit written and verbal messages.

MATCHING Complete the following using the terms listed. -During the _____,team members focus on solving problems and accomplishing tasks.

MATCHING Complete the following using the terms listed. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.

MATCHING Complete the following using the terms listed. -_____ is some type of interference during the communication process that influences the transmission of messages and feedback.