Question 1

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

Accepted Answer

High-context cultures, such as those found in many Asian and Middle Eastern countries, place a greater emphasis on nonverbal cues and personal relationships. The United States and Germany are generally considered to be low-context cultures, where communication is more direct and explicit.

Question 2

Polite listeners are attentive listeners.

Accepted Answer

The answer of Polite listeners are attentive listeners....

Question 3

Sally is conversing with her real estate agent,whom Sally believes is trying to sell her an expensive property in order to receive a greater commission.Sally is engaged in cynical listening.

Accepted Answer

Cynical listening is when someone listens to a speaker with a negative attitude, assuming the speaker has hidden motives or is being deceptive. Sally's belief that the agent is trying to sell her an expensive property for a higher commission demonstrates cynical listening.

Question 4

Silvia likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

The answer of Silvia likes to send out a weekly...

Question 5

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the verbal content.

Accepted Answer

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal cues over the verbal content. Nonverbal cues are often perceived as more genuine since they can be less consciously controlled and may reveal true feelings or intentions.

Question 6

An annual report to shareholders is an example of external communication.

Accepted Answer

An annual report to shareholders is a document that companies use to communicate with their shareholders and provide them with financial and operational information about the company's activities, performance, and future plans. As shareholders are external parties, an annual report is an example of external communication.

Question 7

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

Spinning bad news may seem like a quick fix, but it often leads to mistrust, backlash, and further negative consequences. It is usually better to address the issue honestly and transparently, while also highlighting any steps being taken to mitigate or improve the situation.

Question 8

When speaking during business conversations,Americans tend to stand closer together than Latin Americans.

Accepted Answer

This statement is false. Latin Americans tend to stand closer together than Americans in business conversations.

Question 9

Customer orders are considered to be an internal communication.

Accepted Answer

Customer orders are considered external communication because they involve interaction between the organization and individuals or entities outside the organization.

Question 10

When managed properly,the grapevine can be a reliable source of information.

Accepted Answer

When communication channels are unclear or limited, the grapevine can provide valuable insights and help fill in gaps in information. However, it is important to note that the grapevine can also spread rumors and inaccurate information if not managed properly.

Question 11

E-mail is considered one of the most secure forms of communication.

Accepted Answer

E-mails can be intercepted or hacked, making them vulnerable to security breaches. It is always recommended to use encryption and strong passwords to enhance security.

Question 12

An employee suggestion box is an example of aninformal communication channel.

Accepted Answer

An employee suggestion box is considered a formal communication channel because it is an official method established by the organization for employees to share their ideas and feedback.

Question 13

Senders should request feedback if it is not forthcoming.

Accepted Answer

Senders should always be proactive in seeking feedback, especially when it is not provided on its own. This allows for the opportunity to gain insight, make improvements, and strengthen relationships with recipients.

Question 14

Immediately after listening to a message,the average person can recall only half of it.

Accepted Answer

According to research, the average person can recall only 50% of a message immediately after listening to it.

Quiz 9: Top Performance Through Empowerment, Teamwork, and Communication