Question 1

Joan wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Joan is trying to promote ________.
A)empowerment
B)team norm
C)team cohesiveness
D)external communication

Accepted Answer

Joan is trying to promote team cohesiveness by removing physical barriers between team members and creating an environment where they can interact more easily. This can foster a sense of camaraderie and collaboration among the team members, which can ultimately lead to improved performance.

Question 2

Team norms are ________ and ________ standards of behavior.
A)formal;written
B)informal;written
C)formal;unwritten
D)informal;unwritten

Accepted Answer

Team norms are usually established informally and communicated verbally, rather than being formally written down. Norms are also often based on unwritten expectations for behavior within the team.

Question 3

Alec and Sal are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Alec and Sal need to resolve their ________ conflict.
A)cognitive
B)mutual
C)affective
D)internal

Accepted Answer

The conflict between Alec and Sal has become personal, indicating an emotional or affective conflict. Cognitive conflict would involve disagreements over ideas or facts, while mutual conflict implies a conflict between two parties with equal power. Internal conflict suggests a personal struggle within an individual and is not applicable in this scenario.

Question 4

Lauren's team members feel attracted to the team and motivated to remain part of it.Lauren's team can be characterized as ________.
A)informal
B)formal
C)verbal
D)cohesive

Accepted Answer

The team's cohesion and attraction towards remaining part of the team indicates that they have a sense of unity and loyalty towards each other, which is a defining trait of a cohesive team. Therefore, option D is the best choice. Option A (informal) and option B (formal) are not applicable as there is no indication in the statement regarding the team's structure or level of formality. Option C (verbal) is also unrelated, as there is no reference to the team's communication style.

Question 5

At a celebratory gathering in a restaurant,Al presents his team members with personal thank-you notes in appreciation for their hard work on a project.Al and his team are in the ________ stage of team development.
A)adjourning
B)performing
C)norming
D)storming

Accepted Answer

The adjourning stage is when the team completes the project and disbands, often involving recognition and celebration of the team's achievements.

Question 6

During which stage of team development does agreement about the role of the team leader and other participants occur?
A)forming stage
B)norming stage
C)storming stage
D)performing stage

Accepted Answer

During the norming stage, the team develops a clearer understanding of responsibilities and agreed-upon roles, including the role of the team leader and other team participants, leading to increased cohesion and productivity.

Question 7

Shanta belongs to a team that meets using information technology because they are dispersed across the country.Shanta belongs to a ________ team.
A)problem-solving
B)self-managed
C)cross-functional
D)virtual

Accepted Answer

Shanta is a part of a team that meets using information technology because they are dispersed across the country. This implies that the team is not physically located in the same place and is connected virtually. Hence, the team is a virtual team.

Question 8

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.
A)development
B)cohesiveness
C)diversity
D)level

Accepted Answer

This is an example of team diversity, as teams at Google are comprised of individuals from different countries with various skills.

Question 9

Kara's team is engaged in problem solving and appears focused on accomplishing tasks.Kara's team is likely in which stage?
A)forming stage
B)norming stage
C)storming stage
D)performing stage

Accepted Answer

The performing stage is characterized by high levels of productivity and cooperation among team members, who are focused on achieving their goals and solving problems together. This description aligns with Kara's team, indicating that they are likely in the performing stage.

Question 10

Starr works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.
A)self-managed
B)problem-solving
C)virtual
D)cross-functional

Accepted Answer

A self-managed team is responsible for making decisions about how their work is organized and performed. Starr working with her team to manage the work schedule and ordering supplies fits this description.

Question 11

During the forming stage,what is the role of the team leader?
A)providing time for members to become acquainted
B)encouraging participation
C)clarifying team roles
D)facilitating task accomplishment

Accepted Answer

The answer of During the forming stage,what is the role...

Question 12

Which of the following statements is correct regarding team conflict?
A)It should be avoided at all costs.
B)It often improves team performance.
C)It will be reduced if the team is diverse.
D)It rarely occurs in most teams.

Accepted Answer

Team conflict can often improve team performance by encouraging open communication, considering different perspectives and finding creative solutions. However, it should be managed and resolved quickly before it spirals out of control and hinders team productivity.

Question 13

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?
A)encouraging his team members to work from home
B)redesigning their work space
C)increasing the interaction between team members
D)encouraging team members to socialize during and after working hours

Accepted Answer

Encouraging team members to work from home may actually decrease interaction and communication among team members, which is important for building cohesiveness.

Question 14

Kellie is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Kellie's team is likely in the ________ stage.
A)norming
B)performing
C)storming
D)forming

Accepted Answer

Kellie's emphasis on encouraging team members to openly express differences and work through conflicts indicates that the team is still in the storming stage. This is the stage when team members may have different ideas or opinions, and conflicts may arise as they try to figure out how to work together effectively.

Question 15

Tom is an operating room nurse and notices the head surgeon is exhausted and disoriented.Tom decides to speak up,even though his actions defy the team ________ that surgeons outrank nurses.
A)theory
B)belief
C)norm
D)standard

Accepted Answer

A norm is an unwritten rule or expectation within a group or society. In this scenario, the norm is that surgeons outrank nurses and their decisions should not be questioned. However, Tom decides to break this norm and speak up because he believes it is necessary for the safety and well-being of the patient.

Question 16

Jonas' team has reached agreement about the role each member is expected to play.Jonas' team has reached the ________ stage.
A)forming
B)norming
C)storming
D)performing

Accepted Answer

The norming stage is when team members establish roles and responsibilities, leading to agreement and cohesion.

Question 17

James' company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.
A)roles
B)norms
C)cohesiveness
D)conflict

Accepted Answer

Team norms are informal standards of conduct that guide team behavior, and the given scenario is an example of an unwritten rule that all managers should attend team meetings, which is a team norm. Team roles refer to the specific responsibilities assigned to team members, while team cohesiveness refers to the level of unity and loyalty among team members. Conflict refers to disagreements and disputes within a team.

Question 18

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?
A)norming stage
B)forming stage
C)performing stage
D)storming stage

Accepted Answer

The storming stage is marked by conflicts arising among team members over the team's mission, roles, and responsibilities. It is during this stage that differences in opinions, ideas, and perspectives are ironed out, which sets the stage for effective collaboration and cooperation in performing the team's task.

Question 19

During the performing stage,team members ________.
A)focus on solving problems
B)get to know one another
C)clarify their roles and expectations
D)resolve differences among them

Accepted Answer

During the performing stage, team members are fully committed to achieving the team's goals and focus on problem-solving to accomplish tasks. Getting to know one another, clarifying roles and expectations, and resolving differences typically occur in earlier stages of team development.

Question 20

Danny works for a home electronics store and is a member of a team created to increase communication among various departments.Danny has networked with new people and now has strong contacts for each department when he needs them.Danny is a member of a ________ team.
A)work
B)problem-solving
C)cross-functional
D)virtual

Accepted Answer

A cross-functional team is created to bring together individuals from different departments or disciplines to work towards a common goal. In this case, Danny is part of a team that aims to increase communication between departments. As Danny has networked with people from each department he has created strong contacts, suggesting that the team is successful in achieving its objective.

Quiz 9: Top Performance Through Empowerment, Teamwork, and Communication

Joan wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Joan is trying to promote ________.

Team norms are and standards of behavior.

Alec and Sal are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Alec and Sal need to resolve their ________ conflict.

Lauren's team members feel attracted to the team and motivated to remain part of it.Lauren's team can be characterized as ________.

At a celebratory gathering in a restaurant,Al presents his team members with personal thank-you notes in appreciation for their hard work on a project.Al and his team are in the ________ stage of team development.

During which stage of team development does agreement about the role of the team leader and other participants occur?

Shanta belongs to a team that meets using information technology because they are dispersed across the country.Shanta belongs to a ________ team.

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.

Kara's team is engaged in problem solving and appears focused on accomplishing tasks.Kara's team is likely in which stage?

Starr works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

During the forming stage,what is the role of the team leader?

Which of the following statements is correct regarding team conflict?

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

Kellie is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Kellie's team is likely in the ________ stage.

Tom is an operating room nurse and notices the head surgeon is exhausted and disoriented.Tom decides to speak up,even though his actions defy the team ________ that surgeons outrank nurses.

Jonas' team has reached agreement about the role each member is expected to play.Jonas' team has reached the ________ stage.

James' company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

During the performing stage,team members ________.

Danny works for a home electronics store and is a member of a team created to increase communication among various departments.Danny has networked with new people and now has strong contacts for each department when he needs them.Danny is a member of a ________ team.