Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-When the workers read Brett's memo,some were so upset that they immediately sent memos of their own back to Brett.They understood the new policy and management's rationale for implementing it but expressed concern about the loss of wages and the impact it would have on morale.The workers' response represents which part of the communication process?
A)noise
B)encoding
C)decoding
D)feedback

Question

Quizplus · Accepted Answer

The workers' response represents feedback, which is the receiver's response to the message sent by the sender. In this case, the workers are responding to Brett's memo regarding the new policy on overtime pay. They are providing their feedback about the impact it would have on their wages and morale.