After five hours of heated negotiations,Jill called a recess so that both sides in the dispute could cool down.Jill is using ________ to overcome potential communication barriers.
A)active listening
B)constrained emotions
C)nonverbal cues
D)feedback

Question

Quizplus · Accepted Answer

Jill is using constrained emotions to manage the emotions of both sides in the dispute and prevent communication breakdown. Taking a recess demonstrates that she values the importance of managing emotions to facilitate effective communication and conflict resolution.

After Five Hours of Heated Negotiations,Jill Called a Recess So