Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-George held a meeting with the work team to determine what had gone wrong.It was determined that members of the work team had varied experiences,different technical backgrounds,and conflicting perceptions and attitudes that interfered with their understanding of the assignment.These differences created which element of the interpersonal communication process?
A)encoding
B)noise
C)decoding
D)feedback

Question

Quizplus · Accepted Answer

The conflicting perceptions and attitudes of the team members represent a form of noise, which is any interference that affects the communication process and reduces the clarity of the message being conveyed. This noise can stem from a variety of factors, including differences in background, experiences, and expectations. As a result, it is important for the team leader to work proactively to identify and address these sources of noise to ensure effective communication and collaboration among the team members.