Communication Barriers - The Sword and the Millstone (Scenario)
Sandra Millstone, the CEO of Excalibur Manufacturing Company, concluded that the company would have to reduce its workforce by 10 percent at the end of the month due to declining demand for their products. She spent several hours preparing charts, tables, graphs, diagrams, and other visual aids for a presentation to the employees about the upcoming layoffs. Although the company's situation was uncertain, Sandra intended to tell the employees that the layoffs were a short-term measure and that the long-term prospects for the company were very favorable. Sandra hoped that the optimistic tone of the presentation would help employees understand the reasons for her decision and feel better about the layoff situation.
-Which of the following can Sandra do to overcome these barriers to effective communication?
A)enhance emotions
B)listen passively
C)avoid feedback
D)watch nonverbal cues

Question

Quizplus · Accepted Answer

Sandra can watch nonverbal cues to ensure that the message is being received as intended and to address any confusion or misunderstandings that employees may have. By paying attention to nonverbal cues, such as facial expressions and body language, Sandra can adjust her presentation and message to improve its effectiveness.

Communication Barriers - the Sword and the Millstone (Scenario)