Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-As George listened to the team members express their frustrations about the assignment,he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations.George was using ________ to overcome potential communication barriers.
A)selective perception
B)nonverbal cues
C)feedback
D)active listening

Question

Quizplus · Accepted Answer

George is using active listening to overcome potential communication barriers. He is not only listening carefully to what is being said but also being mindful not to make assumptions or judgments as he hears their concerns. By being an active listener, George is showing empathy and a willingness to understand the perspectives of his team members, which can go a long way in building trust and promoting effective communication within the team.