Communication that is NOT defined by the organization's structural hierarchy is called ________.
A)diagonal
B)informal
C)formal
D)lateral

Question

Quizplus · Accepted Answer

Informal communication is not dictated by the organization's formal structure or hierarchy. It may occur between employees at the same level or across different levels, and may take the form of personal conversations, social networks, or grapevines. Diagonal communication typically occurs between different departments or teams, while lateral communication refers to communication at the same hierarchical level. Formal communication, on the other hand, follows established channels and protocols, such as memos, reports, or meetings.

Communication That Is NOT Defined by the Organization's Structural Hierarchy