Human Resources Selection (Scenario)
Denise has been asked by her boss, Stephen, the vice-president of human resources, to review the selection methods their firm has been using and to recommend improvements for future recruiting. It seems that recent hires have not been working out, and this has caused friction between the human resources department and the front-line managers who have to utilize the talent sent to them. In addition, there was currently a need to hire some top executives in the company, and due to the responsibility these positions carry, Stephen wanted to ensure they selected the best possible candidates.
-In interviewing candidates for a management position in the accounting department,Denise presented applicants with an imaginary scenario dealing with a customer who is unhappy with a billing discrepancy.She then asked each applicant to participate in a role playing exercise to see how they would resolve the problem.This selection method is known as a ________.
A)realistic job preview
B)situational interview
C)group interview
D)multiperson comparison

Question

Quizplus · Accepted Answer

The selection method described is a situational interview, as the candidates are presented with a scenario and asked how they would handle it. The other choices are not applicable in this scenario, as a realistic job preview would involve showing candidates the actual duties and responsibilities of the job, a group interview would involve multiple candidates being interviewed simultaneously, and a multiperson comparison would involve comparing multiple candidates against each other based on predetermined criteria.