A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.
Correct Answer:
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Q5: A technique used to translate customer requirements
Q6: Describe the four quality-related costs and tell
Q7: A(n)_ cost is incurred by a company
Q8: _ are teams or individuals who have
Q9: A person or company taking the stance
Q11: Define employee empowerment and process ownership. How
Q12: Joseph Juran's definition of quality as "fitness
Q13: The _ dimension of quality asks how
Q14: Money spent training an employee how to
Q15: Total Quality Management is the management of
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