Question 1

Discuss some of the common errors in observing performance.How can they be corrected?

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Question 2

"A year back you were performing great,but then your performance suddenly dropped and has not improved since.You seem lazy and incompetent.You need to be more like Tyler,your co-worker and our group's star performer." Assess this managerial feedback in light of the critical elements of an effective feedback.

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Question 3

Jack Silver,head of software development and maintenance for a large financial institution,has had a very bad week.He sighs as he looks at his calendar.Tomorrow is Wednesday.He had a great weekend,golfing with his buddies.That ended at 11 a.m.on Monday morning when he found his star employee,Tracy,waiting outside his office when he arrived at work.Jack smiled and ushered her into his office."How's everything? Great weather this weekend,wasn't it?" Tracy sputtered incoherently as he gestured for her to sit in a side chair.Jack looked concerned,"Is anything wrong? Are your children OK? You don't look so good.Have you been sleeping OK?" Tracy handed him a sealed envelope,took a deep breath and said,"I have been here for 67 hours straight,trying to work out the network meltdown that happened Friday afternoon.I have asked you for months for an assistant,for enough additional gear to make the system redundant,for training for the rookies you gave me last year.I give up." Jack handed her a cup of coffee and fiddled with the sealed envelope.He looked alarmed as he said,"You have always been my go-to girl.I can count on you to fix anything around here.Other people,like Jeff,need more money,more time,and more people to get the job done.You do a fantastic job with almost nothing! What do you need this time? To get the system back up?" Tracy said,"The system is up.For now." Jack smiled,"See.You are the best! That's what that banner at the recognition banquet said,'TRACY IS THE BEST!!!' So,we are good to go?" The smile faded as he opened the envelope.Jack looked confused."You quit? Today? After all I have done for you?" Tracy placed her keys gently on Jack's desk,"I am out of here.I already talked to human resources and got clearance to remove all my stuff.I officially gave you four week's notice.I am taking four of the weeks of carryover vacation I have not been able to take while working for you." After Tracy left,Jack sat quietly,polishing his favorite golf club for a long time.Then he walked over to Millie's office in human resources.Please refer to this scenario for the following question.
If you were Jack Silver's boss,would you fire him? Why or why not? Include in your discussion Jack's use of the performance management cycle (PMC)and his mastery of Tulgan's five management basics.

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Question 4

What are the essential elements of performance management? Which of those elements does a manager has the least control on?

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Question 5

Everyone around the office knows Julia as the "organizational cynic." As her new manager,outline a few steps you will take to improve her attitude.

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Question 6

Describe the three critical job attitudes that a manager needs to pay close attention to.

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Question 7

When asked to comment on Joe's performance,his manager Martha said,"Although Joe is highly effective and efficient,I am worried about his contextual performance." What did Martha mean? Identify a few aspects of contextual performance.

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Question 8

Mitt is known around the workplace as a slacker.As his new manager,you help him set new goals to improve his performance.What are the steps you will take to ensure that he stays committed to his new goals?

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Question 9

You are a manager at an energy consulting firm.One of your key job tasks is to periodically evaluate the relationship of consultants with their clients.What kind of assessment would you use?

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Question 10

Discuss two types each of absolute assessment techniques and relative assessment techniques.

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Question 11

Identify a few myths of performance management.

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Question 12

Dana has recently been promoted to a managerial position.One of the central tasks of her job is to evaluate the performance of employees in her group.As a new manager,she feels overwhelmed with this responsibility and laments,"Where am I going to find enough time to monitor the performance of all my subordinates? I can't be sitting the whole day just watching them work." What are the other sources of employee performance data that she can utilize? Advise her on how to wisely use these multiple sources of data.

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Question 13

Dave is the most popular manager at Greenhaze Inc.His managerial techniques are legendary.As a management trainer at Greenhaze Inc. ,you wish to teach new managers at the firm one of those techniques: "The mutual performance contract." What are the topics you will cover?

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Question 14

How is coaching different from mentoring?

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Question 15

Jack Silver,head of software development and maintenance for a large financial institution,has had a very bad week.He sighs as he looks at his calendar.Tomorrow is Wednesday.He had a great weekend,golfing with his buddies.That ended at 11 a.m.on Monday morning when he found his star employee,Tracy,waiting outside his office when he arrived at work.Jack smiled and ushered her into his office."How's everything? Great weather this weekend,wasn't it?" Tracy sputtered incoherently as he gestured for her to sit in a side chair.Jack looked concerned,"Is anything wrong? Are your children OK? You don't look so good.Have you been sleeping OK?" Tracy handed him a sealed envelope,took a deep breath and said,"I have been here for 67 hours straight,trying to work out the network meltdown that happened Friday afternoon.I have asked you for months for an assistant,for enough additional gear to make the system redundant,for training for the rookies you gave me last year.I give up." Jack handed her a cup of coffee and fiddled with the sealed envelope.He looked alarmed as he said,"You have always been my go-to girl.I can count on you to fix anything around here.Other people,like Jeff,need more money,more time,and more people to get the job done.You do a fantastic job with almost nothing! What do you need this time? To get the system back up?" Tracy said,"The system is up.For now." Jack smiled,"See.You are the best! That's what that banner at the recognition banquet said,'TRACY IS THE BEST!!!' So,we are good to go?" The smile faded as he opened the envelope.Jack looked confused."You quit? Today? After all I have done for you?" Tracy placed her keys gently on Jack's desk,"I am out of here.I already talked to human resources and got clearance to remove all my stuff.I officially gave you four week's notice.I am taking four of the weeks of carryover vacation I have not been able to take while working for you." After Tracy left,Jack sat quietly,polishing his favorite golf club for a long time.Then he walked over to Millie's office in human resources.Please refer to this scenario for the following question.
If you were assigned to help Jack Silver be a better manager,a better coach,how would you evaluate the feedback he gave Tracy? Apply good coaching practices yourself as you address this issue.

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Question 16

Your friend Steve recently completed a six-week long managerial training program at his workplace.The program focused a great deal on managing underperforming employees and problem employees.However,it did involve any discussions on managing star employees.Consequently,Steve came back from the program with the impression that star employees are self-motivated and "easy to manage." Is he right? If he is not,advise him on how to motivate star employees.

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Quiz 7: Managing Employee Performance

Discuss some of the common errors in observing performance.How can they be corrected?

What are the essential elements of performance management? Which of those elements does a manager has the least control on?

Everyone around the office knows Julia as the "organizational cynic." As her new manager,outline a few steps you will take to improve her attitude.

Describe the three critical job attitudes that a manager needs to pay close attention to.

When asked to comment on Joe's performance,his manager Martha said,"Although Joe is highly effective and efficient,I am worried about his contextual performance." What did Martha mean? Identify a few aspects of contextual performance.

Mitt is known around the workplace as a slacker.As his new manager,you help him set new goals to improve his performance.What are the steps you will take to ensure that he stays committed to his new goals?

You are a manager at an energy consulting firm.One of your key job tasks is to periodically evaluate the relationship of consultants with their clients.What kind of assessment would you use?

Discuss two types each of absolute assessment techniques and relative assessment techniques.

Identify a few myths of performance management.

Dave is the most popular manager at Greenhaze Inc.His managerial techniques are legendary.As a management trainer at Greenhaze Inc. ,you wish to teach new managers at the firm one of those techniques: "The mutual performance contract." What are the topics you will cover?

How is coaching different from mentoring?