Question 1

Sara is planning on a presentation on funding proposals to potential donors.In which "Five S" stage should she consider these questions: "What is my goal? What does my audience care about? Why should the audience trust me?"
A)Structure
B)Support
C)Supplement
D)Style
E)Strategy

Accepted Answer

Sara should consider these questions in the "Strategy" stage, as this is when she is considering her goal, audience, and overall message. It is important to secure the trust of potential donors and understand their interests and concerns in order to create a successful funding proposal.

Question 2

Which of the following is a barrier to active listening?
A)Avoiding selective perception.
B)Adopting other's point of view.
C)Refraining from giving advice.
D)Misreading nonverbal cues.
E)Focusing on other's words.

Accepted Answer

Misreading nonverbal cues can hinder active listening. Nonverbal cues play a significant role in communication, and misinterpreting them can lead to misunderstandings and miscommunication. It is essential to pay attention to both verbal and nonverbal cues to be an active listener.

Question 3

The ______________ organizing strategy for persuasive messages develops the topic in steps,the same way information was acquired to solve the topic problem.
A)question-answer
B)causal
C)inquiry order
D)familiarity-acceptance
E)elimination

Accepted Answer

The inquiry order organizing strategy for persuasive messages presents the topic by asking questions and then logically answering them in a step-by-step manner, mimicking the process of gathering information to solve a problem or answer a question.

Question 4

Ashley failed the Good Listener Test.She needs to learn to:
A)encourage random thoughts.
B)refrain from supportive comments.
C)challenge the veracity of what she is hearing.
D)look just to the right of the person talking.
E)put herself in the speaker's shoes.

Accepted Answer

Putting oneself in the speaker's shoes is an important skill for becoming a good listener. It involves actively empathizing with the speaker and trying to understand their perspective. This can help the listener better understand the message being communicated and respond in a supportive manner. Encouraging random thoughts and refraining from supportive comments may discourage the speaker from opening up further, while challenging the veracity of what is being said can come across as confrontational and unhelpful. Looking just to the right of the person talking is not a proven method for improving listening skills.

Question 5

Which of the following combinations of communication channel characteristics provides the greatest information richness?
A)Feedback,visual,personal
B)Feedback,audio,impersonal
C)Feedback,audio,personal
D)Audio,visual,impersonal
E)Visual,audio,personal

Accepted Answer

Option A (Feedback, visual, personal) offers the greatest information richness because it combines immediate feedback, visual cues (like body language and facial expressions), and a personal touch, all of which enhance the depth and quality of communication.

Question 6

Teresa teaches corporate communication courses.Which of the following suggestions would she make during her e-mail usage module?
A)Make it casual
B)Use slang
C)Use abbreviations and incomplete sentences
D)Make it professional
E)Messages should be succinct,blunt,and redundant

Accepted Answer

Teresa would suggest that e-mails be written in a professional tone to ensure clear communication and avoid any misunderstandings or offense. Using casual language, slang, and abbreviations can come across as unprofessional and may not be understood by all recipients. Additionally, concise and clear messaging is important but being blunt or redundant may come off as rude or passive aggressive.

Question 7

The tendency to evaluate is an active listening barrier.To avoid this barrier:
A)study other cultures.
B)maintain a varied circle of friends.
C)increase emotional involvement in conversations.
D)take written notes during conversations.
E)be aware of it.

Accepted Answer

The best choice to avoid the barrier of evaluating while actively listening is to be aware of it. This means understanding that it is a common listening barrier and consciously making an effort to avoid it by suspending judgment, staying neutral, and focusing on truly understanding the speaker's perspective. The other choices may also help improve listening skills but are not directly related to avoiding the barrier of evaluating.

Question 8

Which of the following are types of active listening strategies?
A)Empathizing,analyzing,synthesizing
B)Logos,pathos,ethos
C)Evaluating,focusing,advising
D)Interacting,interpreting,summarizing
E)Emotion,rational,deciduous

Accepted Answer

Active listening strategies include empathizing, analyzing, and synthesizing as they involve understanding, processing, and integrating information.

Question 9

Donnie has trouble communicating with several of his staff members.They attend the monthly staff meetings,say they have no questions,and consistently deliver the wrong information or miss deadlines.Which action would increase the information richness of his communications the most?
A)Send supplemental e-mails to everyone after the meetings.
B)Send reminder e-mails the day before the meetings.
C)Add a 30-minute face-to-face meeting with each subordinate during the month.
D)Use more audio visual aids during staff meetings.
E)Eliminate the question and answer time from staff meetings.

Accepted Answer

Adding a 30-minute face-to-face meeting with each subordinate during the month would allow Donnie to have more personalized and interactive communication with each team member. This would give him the opportunity to clarify any misunderstandings, provide feedback on performance and create a stronger connection with each staff member. This would increase the information richness of the communication the most.

Question 10

Which of the S's in the "5 S" model of a persuasive presentation uses examples,statistics,testimony,and stories for persuasive speeches?
A)Support
B)Strategy
C)Structure
D)Symbol
E)Style

Accepted Answer

The "Support" element of the 5 S's model involves using examples, statistics, testimony, and stories to back up and strengthen the arguments presented in a persuasive speech.

Question 11

Which of the following communication channels provides the greatest information richness?
A)Telephone
B)Face-to-face
C)E-mail
D)Formal letter
E)Written report

Accepted Answer

Face-to-face communication is the most information-rich channel as it allows for immediate feedback, nonverbal cues, and the opportunity to clarify misunderstandings in real-time. Telephone communication lacks nonverbal cues, email lacks immediate feedback and nonverbal cues, formal letter and written reports lack the opportunity for immediate feedback and nonverbal cues.

Question 12

Lynne's personal trainer watched her make a number of speeches.She told Lynne: "During the question and answer session,paraphrase difficult questions to make sure you understand what the audience wants to know.This also gives you time to think through your response." Which of the "5 Stages" of a persuasive presentation did the trainer address?
A)Strategy
B)Structure
C)Style
D)Support
E)Supplement

Accepted Answer

The trainer addressed the "Supplement" stage, which involves handling questions and answers effectively after the main presentation.

Question 13

The "5 S" method for delivering powerful messages:
A)emphasizes delivery above everything else.
B)emphasizes on taking a long time to arrive at the main point.
C)emphasizes good planning.
D)begins with ideas the listener has no knowledge of.
E)is focused on formulating a strategy for a wide set of audience.

Accepted Answer

The "5 S" method emphasizes good planning to deliver powerful messages. The 5 S's stand for Sort, Simplify, Skeleton, Storyboard, and Self-Test, all of which are steps for planning and organizing a message before delivering it. The method focuses on strategic planning for a particular audience, rather than just delivery or taking a long time to arrive at the point.

Question 14

Donna watched a video of her last presentation with her personal coach,Sal.Sal handed Donna a pen and paper and said,"Count how many times you said,'You know what I mean?' Count how often you cleared your throat,gulped,and bugged out your eyes." Which of the "5 Stages" is Sal addressing?
A)Strategy
B)Structure
C)Style
D)Support
E)Supplement

Accepted Answer

Sal is addressing the style stage by helping Donna become aware of her verbal and nonverbal habits during presentations.

Question 15

After attending a listening workshop,Allan mastered the good listening tip of __________________,wherein he looks for ideas and feelings that are central to the message.
A)focus and commit
B)support and challenge
C)daydream and create
D)sift and sort
E)synthesize and emphasize

Accepted Answer

The tip mentioned in the question refers to the skill of sifting through information and sorting out the most important ideas and feelings, allowing for a better understanding of the message being conveyed. Therefore, choice D, sift and sort, is the best option. The other choices are not related to the aforementioned skill.

Question 16

Which hand gesture,used to summon animals in Malaysia,causes cultural misunderstandings in nonverbal communications?
A)A-OK
B)Hook 'em Horns
C)Raised fist
D)"V" for Victory
E)Finger-Beckoning

Accepted Answer

Finger-Beckoning, also known as "c'mere", is a hand gesture commonly used in Malaysia to summon animals or call people over. However, in some other cultures and countries, this gesture can be considered rude or inappropriate when used to beckon people, as it may be seen as a disrespectful or aggressive gesture.

Question 17

Which of the following communication channels provides the least information richness?
A)Telephone
B)Face-to-face
C)E-mail
D)Formal letter
E)Personally written missive

Accepted Answer

Formal letters provide the least information richness as they are written communication that is one-way and lacks the opportunity for immediate feedback and clarification.

Question 18

Which of the following communication channels allows the most immediate feedback?
A)E-mail
B)Registered letter
C)Face-to-face
D)Telephone
E)Formal report

Accepted Answer

Face-to-face communication allows for the most immediate feedback as the recipient can respond in real-time, allowing for clarification or further discussion. Other forms of communication, such as email or a registered letter, may take time for the recipient to respond or may not provide an opportunity for immediate feedback. A telephone call also allows for immediate feedback, but it may not convey visual cues or body language that can add to the effectiveness of the communication. A formal report is not a communication channel that allows for immediate feedback as it is a one-way communication tool.

Question 19

Milt gives lots of persuasive speeches for his lobbying group.He is known for announcing "The End" and walking off the platform before the audience has time to ask questions.Which of the "5 Stages" of persuasive speech does Milt skip?
A)Systems
B)Strategy
C)Supplement
D)Support
E)Structure

Accepted Answer

Milt skips the "Supplement" stage, which involves addressing audience questions and concerns, reinforcing the message, and ensuring understanding. By walking off before questions, he omits this crucial feedback and reinforcement phase.

Question 20

___________ arguments move from talking about specific things to generalizing.
A)Inductive
B)Deductive
C)Chronos
D)Ethos
E)Dual

Accepted Answer

Inductive arguments start with specific observations and draw a conclusion that generalizes to a broader principle or pattern. Deductive arguments, on the other hand, start with a general principle or theory and apply it to a specific case or situation. Chronos and Ethos are not types of arguments, and Dual is a vague term that does not specifically refer to a type of argument.

Quiz 5: Communication

Sara is planning on a presentation on funding proposals to potential donors.In which "Five S" stage should she consider these questions: "What is my goal? What does my audience care about? Why should the audience trust me?"

Which of the following is a barrier to active listening?

The ______________ organizing strategy for persuasive messages develops the topic in steps,the same way information was acquired to solve the topic problem.

Ashley failed the Good Listener Test.She needs to learn to:

Which of the following combinations of communication channel characteristics provides the greatest information richness?

Teresa teaches corporate communication courses.Which of the following suggestions would she make during her e-mail usage module?

The tendency to evaluate is an active listening barrier.To avoid this barrier:

Which of the following are types of active listening strategies?

Donnie has trouble communicating with several of his staff members.They attend the monthly staff meetings,say they have no questions,and consistently deliver the wrong information or miss deadlines.Which action would increase the information richness of his communications the most?

Which of the S's in the "5 S" model of a persuasive presentation uses examples,statistics,testimony,and stories for persuasive speeches?

Which of the following communication channels provides the greatest information richness?

The "5 S" method for delivering powerful messages:

Donna watched a video of her last presentation with her personal coach,Sal.Sal handed Donna a pen and paper and said,"Count how many times you said,'You know what I mean?' Count how often you cleared your throat,gulped,and bugged out your eyes." Which of the "5 Stages" is Sal addressing?

After attending a listening workshop,Allan mastered the good listening tip of __________________,wherein he looks for ideas and feelings that are central to the message.

Which hand gesture,used to summon animals in Malaysia,causes cultural misunderstandings in nonverbal communications?

Which of the following communication channels provides the least information richness?

Which of the following communication channels allows the most immediate feedback?

Milt gives lots of persuasive speeches for his lobbying group.He is known for announcing "The End" and walking off the platform before the audience has time to ask questions.Which of the "5 Stages" of persuasive speech does Milt skip?

___________ arguments move from talking about specific things to generalizing.