Emotional labor is the process of regulating both feelings and expressions for the benefit of organizational goals.

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Emotional labor is a term used to describe the effort required to manage one's own emotions in order to perform one's job effectively. It involves suppressing or expressing specific emotions in response to organizational expectations and the needs of others. This is done to maintain a positive atmosphere, customer satisfaction, and overall productivity. It can include tasks such as managing customer complaints, dealing with difficult coworkers, and maintaining a pleasant demeanor in the workplace.

Emotional Labor Is the Process of Regulating Both Feelings and Expressions