Which of the following is not considered a feature in a contact centre?
A) Automatic call distribution
B) Interactive voice response
C) Predictive dialing
D) Automatic predictive dialing

Question

Quizplus · Accepted Answer

Automatic predictive dialing is not a feature typically found in contact centers. It is a technique used by telemarketers to automatically dial sequential numbers in an effort to maximize the number of answered calls. The other options listed, automatic call distribution, interactive voice response, and predictive dialing, are all common features in contact centers.

Which of the Following Is Not Considered a Feature in a Contact