Employees in the front line of customer care are important for customer communication because they _________.
A)are often the first ones to hear about problems with service delivery
B)are best trained to handle customers
C)have relevant information to give to customers
D)can listen actively to customers, unlike other employees.

Question

Quizplus · Accepted Answer

Frontline employees are typically the first point of contact for customers and are often the first to hear about any issues or problems with service delivery.

Employees in the Front Line of Customer Care Are Important