At the Ritz-Carlton hotel,the _____,a handbook for employees,describes a nine-step quality improvement process to guide the design,control,and improvement of all processes,and is emphasized during new employee training and continual development.
A)PinkBook
B)GreenBook
C)Trilogy Book
D)Minute Book

Question

Quizplus · Accepted Answer

The GreenBook at the Ritz-Carlton hotel is the handbook for employees and it describes a nine-step quality improvement process.

At the Ritz-Carlton Hotel,the _____,A Handbook for Employees,describes a Nine-Step