Which of the following is used by organizations to measure customer response by allowing them to express their degree of opinion?

Question

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Likert Scale is a commonly used tool to measure customer response by allowing them to express their degree of opinion. This scale usually ranges from strongly agree to strongly disagree, with multiple levels in between, providing organizations with quantitative data on customer satisfaction or preferences. Histogram and R-chart are statistical tools used for data analysis, while a cause-and-effect diagram is used to identify and analyze the root causes of a problem. However, none of these tools are specifically used for measuring customer response through opinion.

Which of the Following Is Used by Organizations to Measure