Stella works as a customer service executive at a firm that manufactures computer systems.She was motivated to perform her job effectively,as she was aware that her job of helping customers to resolve technical issues had a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

Question

Quizplus · Accepted Answer

Hackman and Oldham's work design model identifies five job characteristics that can motivate employees. These are skill variety, task identity, task significance, autonomy, and feedback. In the given scenario, Stella's job of helping customers to resolve technical issues has a direct impact on the performance of the organization. This means that Stella's job has a significant impact on the success of the organization, which makes it a task with high significance. Therefore, task significance is the job characteristic that is motivating Stella in this scenario.

Stella Works as a Customer Service Executive at a Firm