What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?
A)Operational CRM
B)Analytical CRM
C)Collaborative CRM
D)All of the answers are correct

Question

Quizplus · Accepted Answer

Analytical CRM supports back-office operations and strategic analysis by providing tools and systems that analyze customer data and provide insights for business decisions. Operational CRM deals directly with customers, while Collaborative CRM focuses on improving communication and collaboration between different departments and customers. Therefore, option B is the best choice.

What Supports Back-Office Operations and Strategic Analysis and Includes All