Web-based tools that make it easy for users to add,remove and change online content are:
A) Wikis
B) Instant messaging services
C) Web conferencing
D) Knowledge management systems
Correct Answer:
Verified
Q31: Most companies recognise the importance of building
Q32: What type of system can take an
Q33: Which of the following statements is correct?
A)Collective
Q34: What are the three primary operational CRM
Q35: CRM moves far beyond technology by identifying
Q37: Website personalisation is based on data collected
Q38: _ is an organisation's key strength,a business
Q39: What supports back-office operations and strategic analysis
Q40: What is cross-selling?
A)Selling branded products or services
Q41: M&M's maker Mars used _ to identify
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