CRM involves managing all aspects of a customer's relationship with an organisation to increase customer loyalty and retention and the organisation's profitability.
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Q2: What can effective and efficient supply chain
Q3: Where would you find the supplier's suppler
Q4: What is a management system,in addition to
Q5: At the core of an ERP system
Q6: In which of the five basic components
Q7: What does ERP now include that allows
Q9: Where would you find the customer's customer
Q10: What term refers to the entire network
Q11: ERP systems serve as the organisation's backbone
Q16: The customer's customer is upstream in the
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