Labour relations problems and a strike with the outsourced food catering supplier of British Airways left 70,000 passengers stranded at Heathrow Airport.What risks did British Airways carry as a result of outsourcing?
A)service risks
B)employee morale risks
C)security risks
D)reduced value risks

Question

Quizplus · Accepted Answer

Outsourcing can lead to service risks when the third-party provider fails to meet the service level agreements or expectations, as seen in the disruption caused by the strike with the outsourced food catering supplier, impacting British Airways' ability to serve its passengers effectively.

Labour Relations Problems and a Strike with the Outsourced Food