A(n)_____ is a composite of the perceptual satisfaction or service quality measures collected in an organization.
A) Zone of tolerance chart
B) Salience of dimensions and attributes graph
C) Gap scores tracking tool
D) Importance/performance matrix
E) Customer satisfaction index

Question

Quizplus · Accepted Answer

The Answer of A(n)_____ is a composite of the perceptual satisfaction or service quality measures collected in an organization.
A) Zone of tolerance chart
B) Salience of dimensions and attributes graph
C) Gap scores tracking tool
D) Importance/performance matrix
E) Customer satisfaction index

A(n)_____ Is a Composite of the Perceptual Satisfaction or Service