The factors that influence adequate service expectations are _____ in nature and fluctuate _____ than the factors that influenced desired service expectations.
A) Long-term; less
B) Long-term; more
C) Short-term; less
D) Short-term; more

Question

Quizplus · Accepted Answer

Adequate service expectations are influenced by short-term factors and tend to fluctuate more than desired service expectations, which are more stable and long-term.

The Factors That Influence Adequate Service Expectations Are _____ in Nature