Jack and Luke used the same mechanic to fix their cars.Both were unhappy with recent repairs.Luke who complained because his car was improperly repaired will have a ______ level of adequate service and a _____ zone of tolerance than Jack who did not complain about how poorly his car was running after the mechanic put in new spark plugs and did other maintenance.
A) Lower; narrower
B) Lower; wider
C) Higher; narrower
D) Higher; wider
E) Stays the same; stays the same

Question

Quizplus · Accepted Answer

Luke, who complained, likely has higher expectations (higher level of adequate service) and less patience for service failures (narrower zone of tolerance) compared to Jack, who did not complain.

Jack and Luke Used the Same Mechanic to Fix Their