Because they are viewed as _____________ by customers,natural disasters such as tornadoes or hurricanes may lower service expectations for services such as insurance,telephone,and the Internet.
A) Personal situational factors
B) Spontaneous negatives
C) Predictable nuisances
D) Uncontrollable situational factors
E) Temporary personal need hindrances

Question

Quizplus · Accepted Answer

Natural disasters are classified as uncontrollable situational factors as they are outside the control of the service providers. They can affect the ability of the service providers to deliver services as expected, leading to lower service expectations by customers.

Because They Are Viewed as _____________ by Customers,natural Disasters Such