Customer service reps are more useful for "keeping" customers than for "winning" new customers.
Correct Answer:
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Q5: A good order getter tries to sell
Q31: A producer's order taker may explain details,
Q34: Homogeneous shopping products need order getters more
Q35: Agent wholesalers-particularly manufacturers' agents and brokers-are often
Q36: Once the order-getting is done and customers
Q38: Customer service reps are customer advocates, but
Q43: Digital self-service is particularly effective when the
Q44: Because the use of new information technologies
Q54: Team selling occurs when different people work
Q58: Some firms are adopting new software and
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