Garoc Corp.has developed a reputation for poor customer service over the past couple of decades.Which of the following practices will help the company turn its reputation around?

Question

Quizplus · Accepted Answer

Monitoring customers' complaints by accessing big data from social media and discussion forums will help the company to turn its reputation around.There are companies that try to solve customers' problems even when the customers don't ask for help.They are monitoring the web and using big data analytics to provide proactive customer service and repair damaged reputation.