It is difficult to maintain consistent quality in services because
A)services,unlike goods,are nonperishable.
B)unlike products,services are tangible in nature.
C)service providers often have to interpret each customer's needs.
D)variability is reduced as more humans are involved in delivery.
E)most of the time it requires minimal human interaction.

Question

Quizplus · Accepted Answer

A service provider usually deals directly with the customer,making it difficult to provide consistent service quality.Also,a provider has to successfully interpret each customer's needs.

It Is Difficult to Maintain Consistent Quality in Services Because