Two keys to improving service quality are:
A) training and empowerment.
B) JIT delivery and supply chain management.
C) appraisals and rewards.
D) monitoring and control.
E) positive and negative reinforcement.

Question

Quizplus · Accepted Answer

Training helps employees develop the necessary skills and knowledge to provide better service quality. Empowerment gives employees the authority to make decisions and take action, which can improve their ability to meet customer needs and expectations. JIT delivery, supply chain management, appraisals, rewards, monitoring, control, positive and negative reinforcement are also important, but not as directly related to improving service quality as training and empowerment.

Two Keys to Improving Service Quality Are