_____ means giving employees the authority to correct a problem without first checking with management.
A) Responsibility adjustment
B) Empowerment
C) Training
D) Induction
E) Benchmarking
Correct Answer:
Verified
Q222: It is difficult to maintain consistent quality
Q223: _ refers to a commitment to constantly
Q224: When assessing a firm's quality from the
Q225: Which of the following is not an
Q226: The job of product or brand manager
Q228: A marketing manager might use the total
Q229: Two keys to improving service quality are:
A)
Q230: When building quality into services, managers should:
A)
Q231: Rob Rose sat back to review the
Q232: At one time most firms assumed defects
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