At one time most firms assumed defects were an inevitable part of mass production. _____ firms showed that this assumption was not valid.
A) Chinese
B) American
C) European
D) Japanese
E) Latin American

Question

Quizplus · Accepted Answer

The term "mass production" originated in the United States, but it was Japanese firms such as Toyota and Sony that revolutionized the approach to quality control by implementing systems such as Total Quality Management (TQM) and Lean Manufacturing. These systems emphasized identifying and eliminating defects and waste in production processes, rather than accepting them as inevitable.

At One Time Most Firms Assumed Defects Were an Inevitable