Building quality into services:
A) can be easily accomplished by spending more.
B) can be accomplished without top-level support because it is such a simple idea.
C) is not necessary unless the service is guaranteed.
D) can be easily accomplished with surprise quality inspections.
E) can be improved by giving employees the authority to correct a problem on their own.

Question

Quizplus · Accepted Answer

Giving employees the authority to correct a problem on their own can lead to a quicker resolution of issues and can improve overall service quality. This also empowers employees and gives them a sense of ownership over the service they are providing. The other options are either incorrect or incomplete.

Building Quality into Services