What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?
A) Cross-selling
B) Up-selling
C) Campaign management system
D) Customer service and support
Correct Answer:
Verified
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Q75: What gathers product details and issue resolution
Q76: What is uplift modeling?
A) A place where
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A) A place where
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A) A place where
Q81: Summarize the future of customer relationship management.
Q82: Compare operational CRM and analytical CRM.
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